Healthcare firm Kaiser Permanente is coping with a system outage that’s forcing its hospitals and pharmacies to fill out prescriptions with pen and paper — and is slowing down companies at different elements of the corporate, too.
“Kaiser Permanente is presently experiencing community interruptions, at one in all our information facilities, which is impacting a few of our functions,” Kaiser Permanente spokesperson Kathleen Campini Chambers says in an announcement to The Verge. “All of our medical services are operational. Nonetheless, members could also be going through delays in sure companies comparable to lab, radiology, and pharmacy on-line and in our services. We deeply apologize for the inconvenience. Our technical groups are working to resolve the problem as shortly as potential. Members can go to kp.org for updates.“
The corporate can also be exhibiting alerts on its regional web sites, together with for Northern California and Oregon / SW Washington. “Presently, it’s possible you’ll not be capable to entry some options on our website, together with e-visits, billing, message heart, and information,” Kaiser Permanente says.
One Verge staffer noticed the issues firsthand right now whereas attempting to get a prescription crammed at a Kaiser hospital pharmacy. They stated all of the pharmacy’s techniques had been down, together with cost terminals, and that the pharmacists needed to fill out a point-of-sale type to fill the prescription. Staffers on the pharmacy warned about lengthy wait instances, saying it might take an hour to fill a easy prescription.
A thread on Reddit additionally consists of experiences of points from locations like Southern California and Maryland. Kaiser Permanente has additionally been replying to customers on X, saying that it’s “conscious of the system outages” and that it is “working to revive companies as quickly as potential.”
Replace, Might twenty eighth: Added assertion from Kaiser Permanente.