Shopper Experiences is calling on Microsoft to increase the October 14th deadline that can lower off free safety updates for Home windows 10 computer systems. In a letter to Microsoft CEO Satya Nadella, Shopper Experiences says the transfer will “strand tens of millions of shoppers” who’ve machines incompatible with Home windows 11.
As famous by Shopper Experiences, information means that round 46.2 % of individuals world wide nonetheless use Home windows 10 as of August 2025, whereas round 200 to 400 million PCs can’t be upgraded to Home windows 11 as a consequence of missing hardware requirements.
Within the letter, Shopper Experiences calls Microsoft “hypocritical” for urging prospects to improve to Home windows 11 to bolster cybersecurity, however then leaving Home windows 10 gadgets inclined to cyberattacks. It additionally calls out the $30 fee Microsoft expenses prospects for “a mere one-year extension to protect their machine’s safety,” in addition to the free support options that drive individuals to make use of Microsoft merchandise, permitting the corporate to “eke out a little bit of market share over rivals.”
Shopper Experiences asks that Microsoft proceed offering help for Home windows 10 computer systems without spending a dime till extra individuals have upgraded to Home windows 11. A Public Curiosity Analysis Group (PIRG) has also petitioned for an prolonged deadline, saying “as many as 400 million completely good computer systems that may’t improve to Home windows 11 will likely be thrown out.”